community
Promises

AT THE HEART OF THE HANDCRAFTD COMMUNITY ARE OUR CUSTOMERS.

Our promise is to ensure service to all of you that exceeds your expectations.

We strive to keep our promises 365 days a year, even during the holidays. However there may be a slight delay due to the large number of orders and the 'hand-customization' factor ,both shipping time and Customer Service responses may be extended. We apologize in advance.

For any inconvenience and we thank you for your patience.

Preparation and Shipping
We take 10 to 20 working days to prepare the order (considering the handcrafted customization of the products) and 2 to 3 days for shipping, depending on the mode chosen.
Quick Answers
We respond to all inquiries within 24h. See the Help and Contact page for more information.
Guaranteed return when possible
We protect the customer in any difficulties encountered during our service. See the Returns and Refunds page for more information.
Safe shopping
Our payment methods protect the customer by implementing TLS/SSL encryption, protecting the data transmitted during payment from fraud and threats.